Subscription auto-renews at the end of the term Learn more. Perhaps you are not on a congested cable segment. Go to best answer. Or did you just try to use the activation site at http: After they do this, then you will go to the activation site and activate it, but you must call customer service first. You may be able to ask one of the comcast employees here they might be in the know. It was also the modem that I used on Wide Open West formerly Knology before our apartment complex’s management recently changed providers and forced me to switch to Comcast.

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This is basically a customer to customer help forum. Their names appear in RED. If you didn’t contact customer service first, then that’s why the activation site rejected your modem for. I am a paying customer just like U. OK I have some questions for you.

ARRIS Touchstone Telephony Cable Modem Tm502g VoIP

As a general rule of thumb, touchdtone depends on the speed tier that you currently subscribe to. I’m glad to know that you are saisfied with what you have, but I am one of those who belives that you should not be paying for more than what you get or need. How long before the Arris Touchstone Telephony.

Perhaps you are not on a congested cable segment. Windows XP, Vista, 7, 8, 10 Downloads: As customers most of us would have no idea what comcast future plans are. Now, given what EG wrote “Some local franchises still do not allow it and require you to rent one from CC.

ARRIS Touchstone Telephony Modem TM Drivers Download – Update ARRIS Software

By continuing to browse, you are agreeing to our use of cookies as explained in our Privacy Policy. Just for the heck of it I just ran a speed check at speedtest. The personnel that work there seem to better know what the actual local franchise’s policies really are than do support reps at the national number. It was also the modem that I used on Wide Open West formerly Knology before our apartment complex’s management recently changed providers and forced me to switch to Comcast.


Replies would be appreciated! I am glad to know that you are satisfied with your current speed, but maybe you should chat with customer service and ask them if they can downsize your speed back to 30 Mbps and save yourself some money off your bill, since from the way I get it, you ovisouly own your own emta modem and don’t want to have to buy a new one at the moment.

Did I happen to answer your question or solve your issue? There are also some TV news stations that employ a consumer affairs reporter that exposes businesses who are not taking care of their customers. And you should always get what you pay for.

Solvusoft: Microsoft Gold Certified Company

And it works really well. The difference would be significant if you were on one te,ephony at peak usage times! In the end, its your money. The customer does have rights. How is the Gold Competency Level Attained?

Also, like I said above, it will be a while before Comcast quits sending boot files for the TM modem because so many subscribers like yourself still use this modem and if they were to do that, then they would be flooded with angry calls from subscribers and that would not be good for teleohony.

This arrid was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active. Jay Geater is the President and CEO of Solvusoft Corporation, a global software company focused on providing innovative utility software.


As a Gold Certified Independent Software Vendor ISVSolvusoft is able to provide the highest level of customer satisfaction through delivering top-level software and service solutions, which have been subject to a rigourous and continually-audited approval process by Microsoft. Touchstone Telephony Modem Series: FWIW, a little birdie whispered that it may be by the end of this year.

But that’s what I’m going to do when I get touchetone more cash. I am a Customer Touchdtone volunteering my time to help other customers here in the Forums.

I agree, but in situations like that, either Comcast Support can resolve it, or the customer has the option of filing complaints with their state public service commission, regulartory authority, or the city or county franchise authority. Microsoft Gold Certified Company Recognized for best-in-class capabilities as an ISV Independent Software Vendor Solvusoft is recognized by Microsoft as a leading Independent Software Vendor, achieving the highest level of completence and excellence in software development.

I agree, but it will probably be a long while before Comcast quits sending modem boot files for the Arris TMG emta modem, simply because this modem was one of their most popular modems when it was deployed on their network and Comcast still has many subscribers who still use this particular modem and that was the original poster’s concern.